FAQ stocked products

How are the products packed?

Our products are packed in sturdy, thick carton-boxes. There is one outer carton (master carton) and -depending on the product- additional inner cartons.

After the order has been received, the goods are picked and packed in large shipping boxes (80x80x60cm) that are allowed to weigh up to 31kg. Afterwards the package will be shipped with our partner DHL. For larger orders, the products are securely packed on pallets, automatically wrapped in foil and transported by freight carrier.

How are the products delivered?

After the order has been received, the goods are picked and packed in large shipping boxes (80x80x60cm) that are allowed to weigh up to 31kg. Afterwards the package will be shipped with our partner DHL. For larger orders, the products are securely packed on pallets, automatically wrapped in foil and transported by freight carrier.

To which countries do you deliver?

We do not want to sound presumptuous, but there are few countries we have not yet delivered to. Thanks to our many years of experience in the export business, we are able to serve any destination at short notice.

Export permits are already available for many countries or can be applied for in a timely manner. Documents such as certificates of origin, certified invoices or export declarations are created quickly by us.

How high are the shipping costs?

Within Germany, we deliver free from a net order value of 500,00 €.

For deliveries abroad we will provide the prices on request.

How fast can you deliver?

Depending on the method of payment, we can prepare available goods within 24 hours for shipping. The standard delivery time at DHL within Germany is 24-48 hours.That is not fast enough for you?

For urgent orders, we take care of a next-day delivery (surcharge).Contact us! We do everything to ensure that your goods arrive on time.

Do you also deliver to consumers?
Sorry, no! We only supply B2B customers.
What is the difference to products from other manufacturers?

We love details. How to love the beautiful. In many of our products, we work with special elaborate coatings, embossing and special coatings, which even at the second look surprise.

Have you ever touched a metal can that you would never want to put out of your hands again? Be surprised!

Why do Eigenart products cost as much as they cost?

"You get what you pay for"! For us this means that we only use the best materials for production. We work with small factories in Asia and are always aware of our responsibility to our employees and the environment.

What we develop with love and dedication should also be produced and transported under good circumstances.

Are Eigenart products food safe?

Yes, all products are regularly tested by independent laboratories and comply with current regulations and laws.

Are spare parts available?

Yes, we have spare parts in stock for most items. Contact us!

What payment options are there? Can I get free samples?

 Yes and no! We charge the samples and their shipping costs. Of course, should you decide for our products, we will credit you the amount for the sample.

My goods arrived damaged! What now?

Take a deep breath!Please contact us and take pictures of the damaged products if possible. Despite  careful packaging, shipping damages can occasionally occur. We take care of it and will find a solution!

What products Eigenart can produce for me?

We can produce tinboxes for you. Whether round, angular, oval or other creative shapes.The materials porcelain, glass and paper are also part of our material range.

From which quantity Eigenart can produce my own product?

Of course, that depends on the size of a tinbox. Normally, the larger the product, the lower the quantity. Our standard size 100g is already produced from 3000 pieces. Or do you want a TEAEVE® or FLOWTEA® in your own design? Here we start already from 1,500 pieces.

How is the procedure of pordcuing a private label product ?

What is the rough procedure for a private label job?After we found out which requirements are needed and after the order has been placed by you, we start with the printing and the construction of a release sample.If you do not like this, you have the opportunity to make changes at this point.After the final release, mass production is started.The goods are shipped overseas from Asia to Rotterdam and then delivered by truck to our own warehouse in Bergisch Gladbach near Cologne. From here the products are send to you.

For complex productions, we also have the option to provide a 3D animation of your product, or a plastic prototype, before we build the tool that is needed to produce it.Then you will receive the actual release sample for mass production.

How long will it take to deliver my product?

Usually it takes about 4 weeks until a tool is ready and the release pattern has been built. If you choose a product for which we already have an existing tool, we can produce the release sample in about 2-3 weeks.After your release, we calculate 12 weeks for production and transport to Europe.

What are the advantages of having my own product?

Eigenart products are very durable and, for example, ideal as an advertising medium for your company. They combine design with functionality and are made of high quality materials.

Which finishing options are available for tin boxes?
  • printing (matt or glossy)
  • embossments / debossments
  • Soft-touch surfaces
  • Frost Paint (Crackle Finish)     
  • Re-writable surfaces.   
  • inlays


Various locking techniques such as screw caps, hinged lids 

Which finishing options are there for porcelain?
  • embossments / debossments
  • Raise-effect (structure printing)
  • Matt / Glossy print
Which additional services does Eigenart offer?
  • Storage: We store your goods in our own warehouse and deliver them on time
  • Logistics: We offer you worldwide transport and storage solutions.